Cancellation & Refund Policy | Menifee Dog Grooming

CANCELLATION, DEPOSIT & REFUND POLICY

Effective Date: September 3, 2026

This policy applies to grooming appointments scheduled with Menifee Dog Grooming. Please review it before booking an appointment.

$15 BOOKING DEPOSIT

A $15 deposit is required to reserve a grooming appointment.

When the appointment is completed, the deposit is applied toward the final grooming total. It is not an additional charge.

All $15 booking deposits are refundable under the terms described below.

CANCELLATIONS

We request at least 24 hours’ notice when canceling an appointment. Advance notice allows us an opportunity to offer the appointment time to another customer.

If an appointment is canceled, the customer may choose to:

• Receive a refund of the $15 deposit to the original payment method

• Transfer the deposit to a rescheduled appointment

The deposit remains refundable when less than 24 hours’ notice is provided.

RESCHEDULING

Customers should contact us at least 24 hours before their appointment when possible.

The $15 deposit can be transferred to a rescheduled appointment. Appointment availability is not guaranteed, and the customer may need to select a different date or time.

If the customer decides not to reschedule, the deposit will be refunded.

MISSED APPOINTMENTS AND NO-SHOWS

If a customer misses an appointment without notice, the $15 deposit will be refunded.

A new $15 deposit will be required to reserve another appointment because each deposit is connected to a specific booking.

LATE ARRIVALS

Please contact us if you expect to arrive late.

Arriving more than 30 minutes late may require us to shorten or reschedule the appointment, depending on the service and remaining availability.

If the appointment must be rescheduled, the deposit may be transferred to the new appointment or refunded at the customer’s request.

CANCELLATIONS BY MENIFEE DOG GROOMING

If Menifee Dog Grooming must cancel or reschedule an appointment, the customer may transfer the deposit to another available appointment or receive a full refund of the deposit.

COMPLETED GROOMING SERVICES

Because grooming services are customized based on each dog’s coat, condition and requested style, refunds are not automatically issued after a service has been completed.

If you are dissatisfied with a completed groom, please contact us as soon as reasonably possible and explain your concern. There is no fixed deadline for requesting assistance. Every request will be reviewed individually.

Depending on the circumstances, Menifee Dog Grooming may offer:

• A reasonable grooming correction

• A partial refund

• A full refund

• A service credit

• Another appropriate resolution

Corrections, refunds and credits are not guaranteed. Each request is evaluated based on the service performed, the concern reported, the time that has passed and what can be completed safely for the dog.

GROOMING CORRECTIONS

Any correction must be appropriate for the dog’s coat, comfort and safety.

Menifee Dog Grooming may decline or modify a requested correction if additional grooming could cause unnecessary discomfort, coat damage or another safety concern.

SERVICES STOPPED EARLY

Menifee Dog Grooming may stop or modify a grooming service when a dog’s behavior, stress level, health, coat condition or another safety concern prevents the scheduled service from being completed.

The customer remains responsible for grooming work already performed and any disclosed charges that apply.

The $15 deposit will be applied toward the amount due. Any refundable balance will be returned to the original payment method.

PRICING AND ADDITIONAL CHARGES

Online prices are starting prices.

Final pricing may vary based on the dog’s size, coat type, coat condition, matting, behavior, requested style and grooming time required.

Additional charges may apply when additional grooming time or coat care is required.

REFUND METHOD AND PROCESSING

Approved refunds are returned to the original payment method whenever possible.

The time required for a refund to appear depends on the payment processor, card issuer or financial institution.

To cancel, reschedule, request a deposit refund or discuss a completed grooming service, contact:

Menifee Dog Grooming

Phone: (951) 577-3909

Email: info@menifeedoggrooming.com

Address: 25485 Palomar Rd, Menifee, CA

Menifee Dog Grooming may update this policy when business practices change. The version posted on this page will apply to appointments booked after its effective date.